Project manament Article Example | Topics and Well Written Essays - 500 words

Project manament - Article Example Before the initiation of a project, a feasibility study is usually conducted in order to assess the viability of the project. The study helps organization understands the potential benefits of a project keeping in view company constraints. The study helps organizations understand the required capital resources for the project and the time it would take to complete the project. It helps them to plan the project more effectively in order to achieve desired results1. The study also helps understand where the project must be initiated, what measures must be taken, and what are the potential benefits of the project for company. Hence, it is very important to conduct a comprehensive feasibility study that helps an organization to achieve the desired goals of the project. Project evaluation is carried out after the completion of project in order to judge the effectiveness of the project. This process is carried out to understand whether the desired objective of the project has been achieved or not. Evaluation helps organizations to be aware of the corrective actions they need to take. There are two main kinds of evaluation 1) Ongoing evaluation and 2) Post project evaluation. Ongoing evaluation is carried out during the course of the project in order to assess whether deadlines are being met and whether interim objectives are achieved or not. On the other hand, post project evaluation assesses the success of project completed. It evaluates whether the laid down objectives before the project were achieved or not. Cash flows are the term used for the expected cash inflows and outflows during the completion of the project and post completion. Cash flows give a clue about the expected revenues and costs for project completion. Evaluating expected cash flows is one of the most important factors of accepting or rejecting a project. Like all other aspects of a project, risk

American college student Assignment Example | Topics and Well Written Essays - 1000 words

American college student - Assignment Example This is a psychosocial theory that is developed on four pillars that include situation, self, strategy and support (Isaacson, 2008). This psychosocial theory helps individuals be able to address issues in their lives since they aid people to determine what and how they would love to live their lives thereafter. Collaborating with other institutions around the college that provide services relevant to the courses that the students are undertaking is also vital in training them how to work in their respective fields. This can be coupled with Kuh’s collaborative assignments and projects. Kuh (2008) says that they help students learn how to work as well as sharpen their ability to grasp things and work while incorporating other people’s ideas in order to produce fine-tuned results. Kuh (2008) states that this is done through ways like â€Å"study groups, assignments done in groups, and projects and research work done cooperatively†. This also helps cement the place o f the college within the community and among the stakeholders if the students come out better people, thus; the college reputation remains good for a long time. Question 2 Creating a program that will enable students to achieve at least two of Kuh’s high-impact educational practices, it is imperative to include all the students. Programs aimed at a more tenured faculty with a better faculty student interaction should be encouraged (Kuh, 2008). This is so to ensure that all the students from different, but related faculties can share ideas and learn how to work in two or more related fields towards a common goal. This also enables students to interact more with their faculty professors in an attempt to understand their course work better. Additionally, students obtain a platform to ask questions that are helpful in their course work and in building their careers. This ensures and helps students irrespective of who they are to achieve the common intellectual experience of Kuhâ €™s high-impact educational practices (Kuh, 2008). Faculties should also encourage students to get more involved in research work and courses to learn more, instead of dwelling mainly on theory. Students should be able to test the authenticity of whatever they are taught in class in order to ascertain the credibility of information received and even to learn how to perform outdoor functions (Jones & Abes, 2013). Students doing their own research learn self-independence and the art of referencing. Other skills that come with conducting research are also gained by all the students. Sharing these ideas in class will, in effect, help them compare notes on what the most effective methods to use are and how to employ them. This line of approach actually helps achieve Kuh’s other emphasis which is involvement in undergraduate research (Kuh, 2008). Intensive and thorough internship programs with grades attached to the time and effort placed by the students during their placement is another way of ensuring that all the students are involved in learning. Their assessment during the internship is done by the idustrial supervisor who will ensure that they master how to do their delegated duties in perfection. Kuh states that internship provides students with the professional coaching; thus, they can benefit from real work environment experience (Kuh, 2008). Question 1 Chickering’

Preventing Deliberate Self Harm in Prison: Review of Methods

Preventing Deliberate Self Harm in Prison: Review of Methods Systematic review of the efficacy of methods  of preventing deliberate self harm in prison In delving into an examination of a ‘Systematic review of the efficacy of methods of preventing deliberate self-harm’ it is important to understand that the scope of the examination takes in a broad range of considerations, views and methodologies that are aligned with the main subject matter. Thus, having a clear understanding of what self-harm is represents a necessary facet in order to be able to determine the context within the scope of this examination. Hawton (1) states that â€Å"deliberate self-harm† entails â€Å"intentional self-positioning or self injury, irrespective of the apparent purpose of the act†. The most common forms, and or actions usually entail self-poisoning, overdosing on drugs, and the cutting of oneself (2). The preceding, self-harm, in a prison environment represents â€Å"a significant problem† that â€Å"requires the coordinated input of a number of agencies†, which includes â€Å"acute medical and psychiatric ca re (3)†. The subject of deliberate self-harm represents a broad subject area that includes alcohol abuse, deliberate self-injury by means of cutting, and other techniques. It also entails drug use, starvation, and other means via which individuals seek to harm, and or damage themselves. Harrison and Sharman (4) advise that self-injury represents a manner in expressing deep distress as represented by the cutting, burning, or other injury to oneself. They continue that frequently individuals do not know, or understand why they inflict harm upon themselves, and add that it is frequently a means to communicate what one cannot put into either words or thoughts (4). Harrison and Sharman (4) indicate that self-harm can be described â€Å"as expressing an inner scream†, which after the harm has been inflicted, then individuals are frequently able to cope with life, for a period of time. The preceding is expressed by many studies and articles that self-harm and self-injury represents a broad se t of acts that can, and does emanate from one not looking after their own needs from either an emotional and or physical standpoint (4). The infliction if self-injury can include cutting oneself, scratching, burning, hitting oneself, swallowing, and or putting harmful things inside one’s body, as well as the use of drugs to hide, and or mask distress, for escapism, and or relief (4). Self-harm also can include becoming involved in as well as staying in a relationship that is abusive, taking unneeded and unnecessary risks, eating disorders such as anorexia and bulimia, and as mentioned drugs, along with alcohol abuse (4). The preceding are manifestations of excess that almost all individuals exhibit in some limited form or another as also represented by overeating. Overwork is an illustration of the foregoing whereby one attempts and or tries to lose themselves in an activity as opposed to being alone with their thoughts, and or feelings (4). The foregoing explanation of self-harm, and self-injury spans a broad range of descriptions, and has been utilized to draw attention to the depth of methods that a systematic review of the subject matter entails. In equating a ‘systematic review of the efficacy of methods for preventing deliberate self-harm in prison, it is critical to understand the terms utilized in the preceding title, focusing first on ‘efficacy’ as the core word defining the context. The Merriam-Webster online dictionary (5) defines ‘efficacy’ as â€Å"the power to produce an effect†. This definition is mirrored by Houghton Mifflin (6) that states it, efficacy, is the â€Å"power or capacity to produce a desired effect; effectiveness†. The foregoing represents a significant contribution to the understanding of the range this examination will cover in terms of its systematic review. The core of the problem represent identification, treatment, and follow up, which is r eferred to as interventions at varying stages in the process of uncovering and dealing with individuals exhibiting the traits, and or recorded histories of self-harm. The primary objectives concerning intervention is to identify, and manage self-injurious behaviour, enacting where possible improvement in the individual’s mental state, behaviour patterns, and functioning over the short, medium and long term. The preceding is manifested by less than six weeks, six weeks to six months, and more than six months respectively. The typical manner in which the foregoing is handled in a prison environment is via: the utilization of conventional as well as newer antipsychotic drugs, use of non-pharmacological interventions as represented by dialectical behaviour therapy, and the removal of identified individuals to safe cells whereby they can be placed under close observation. The secondary objectives represent the determination of the invention(s) that might have a beneficial effect. Such also entails understanding the diagnosis of treatable illnesses as evidenced by: severe depression episodes that include psychotic symptoms, as well as post-schizophrenic depression, and the diagnosis of individuals suffering from emotionally unstable disorders of the personality that are borderline This examination shall delve into the understanding of self-harm, and self-injury as it relates to individuals that are incarcerated, along with treatments, evaluation of intervention methodologies, common treatments, strategies in treatment and the efficacy of the methods utilized in prevention of the condition of deliberate self-harm. Jackson and Waters (7) inform us that there is no singular method that provides the necessary scope to answer the broad array of questions concerning â€Å"†¦ public health, health promotion problems and interventions†. They point to Pettigrew and Roberts (8) who advise that when the problem is known, then the types of studies to answer, and hone in on the problem can be deduced. The preceding thus sets the parameters for this examination concerning a ‘systematic review of the efficacy of methods of preventing deliberates self-harm in prison’. Garner (9) advises that in general, â€Å"people who deliberately hurt themselves do so because they feel that they need to, and that the act itself makes them feel better for a while, and more able to cope†. She adds that â€Å"People report overwhelming feelings of misery, emotional distress and hopelessness which lead them to the apparent solution of inflicting pain on their bodies†, and thus harming themselves. For a great many individuals, the preceding, self-harm, represents the solution, but however, it is in the reality a facet of the problem that is unresolved within themselves (9). Harrsion (10) advises that in the â€Å"strictest terms† Deliberate Self-Harm represents the general terminology describing activities that are self-damaging. The foregoing includes activities such as alcohol abuse along with bulimia to add to the other manifestations thus far mentioned. He also advises that Self-Injury makes more specific reference to the activities entailing the utilization of cutting, positioning, bruising, burning, and over-dosing with the intent of suicide as well as other activities directed at self-injury (10). In the preponderance of instances, it has been observed that the infliction of self-injury often means self-protection as opposed to self-destruction, representing a â€Å"way of copping †¦ when things get really bad (11).† Bywaters and Rolfe (11) continue that â€Å"People deal with things in different ways and, unfortunately or not, this is my way†. The preceding is an important understanding in the issue, which is highly com plex. The phenomenon, deliberate self-harm, represents a subject that has, and is entailing â€Å"extensive sociological, epidemiological, psychological, biological and clinical study† along with research as well as speculation as to its causes, reasons and roots (12). Jackson (13) published a set of guidelines which added to the ‘Handbook’ that provide â€Å"a working framework to conduct a systematic review of health promotion or public health intervention† to be utilized in conjunction with other source materials in the conducting of reviews concerning health interventions. There are two types of ‘reviews’ referred to by Jackson (13), which consist of: â€Å"traditional literature reviews/narrative reviews†, and â€Å"systematic reviews (with or without) meta-analysis† The first, â€Å"traditional literature reviews/narrative reviews† is generally conducted as well as interpreted by experts in the field utilizing â€Å"informal, unsystematic and subjective methods †¦ which is often summarised subjectively and narratively† (13). Jackson (13) explains that such processes representing â€Å"searching, quality appraisal and data synthesis are not usually described and as such, they are prone to bias†. The advantage of the preceding is the participation by said experts â€Å"who may have a thorough knowledge of the research field†, however it is also pointed out that the disadvantage is represented by the fact that these individuals and or authors â€Å"may have preconceived notions or biases and may overestimate the value of some studies† (13). In conducting a ‘systematic review’ of an individual with the condition of self-harm and self-injury, Jackson (13) defines the process as one that is â€Å"a review that is â€Å"very much driven†, in today’s terms, â€Å"by the evidence-based medicine movement†. She continues that a systematic review is thus defined as â€Å"a review of the evidence on a clearly formulated question that uses systematic and explicit methods to identify, select and critically appraise relevant primary research† (13). She adds that said systematic review is utilized to â€Å"extract and analyse data from the studies that are included in the review†(13). A meta-analysis represents when two or more studies are combined statistically â€Å"to produce a single estimate of the effect of the health care intervention under consideration† (13). Jackson (13) cautions us that the preceding, a meta-analysis, represents simply the statistical combination conc erning the result from the studies utilized, and that as such the final estimate concerning the effect might not necessarily represent the result found in the systematic review as done via the literature. Accordingly, the preceding should thus â€Å"not be considered as a type of review† (13). The following represents a comparison of the varied types of reviews: Table 1 – Different Types of Reviews, A Comparison (13) The Department of Health, under its â€Å"Delivering the Future† guidelines concerning self-harm (14) state that in many instances, acts of self-harm are not connected with attempts to commit an act of suicide. It states that such may represent instead an attempt to either influence, and or secure aid and help from others as well as a means to obtain relief from what is an unpleasant, and or overwhelming emotional state and or situation (14). Chapter 2 – Clinical Guidelines and Interventions As advised by Jackson and Waters (7), there is no singular method that provides the scope of information, and or definitions to answer the broad array of questions concerning interventions. As indicated by Pettigrew and Roberts (8), the foregoing requires a determination of what the problem is as a means to select the types of studies and information needed to hone in on the problem so that answers can be deduced. Therefore, in order to reach a determination, and or closer approximation of the potential type, or types of intervention needed, a â€Å"preliminary scooping search† (7) represents a means aids in gaining familiarity with the type(s) in interventions. This entails utilizing the questions that are asked, and answered in the interview session as the basis for the preceding. Jackson and Waters (7) in referring to Popay et al (15), as well as Dixson-Woods and Fitzpatrick (16) argue â€Å"†¦ qualitative research should have a role in systematic reviews†. Spen ser et al (17), as cited in Jackson and Waters (7), advises that the purpose of qualitative research is to provide a deeper understanding of the experience that individuals have, along with their experience factors, histories and importantly, their perspectives within their individual settings, and circumstances in an attempt to glean why people behave in the manner they do. The preceding represents the attempt to understand behavioural patterns, and social actions. In a study conducted in the United States representing a small group of just 21 adults that were receiving aid for deliberate self-harm, it was found that the most promising intervention methodology entailed ‘problem solving therapy’ (18). The preceding found that the most promising type of intervention entailed short-term problem solving therapy, that was cognitively oriented psychotherapy. The foregoing, as represented in five studies versus that standard aftercare indicated a trend that showed decreasing self-harm, with the treatment time varying among all five participants (18). In another set of interventions conducted that entailed twenty adults in each study group indicated a reduction concerning the repetition of self-harm incidents (18). The methodology utilized represented what is termed ‘dialectical behaviour therapy (DBT), which is a treatment program that is comprehensive, and was developed to see to individuals with severe dysfunctional problems. It a lso was designed to uncover those who exhibit borderline personality disorder along with recent incidents of deliberate self-harm (18). In addition, the study revealed that the â€Å"administration of antipsychotic flupenthixol† was shown to significantly reduce the percentage of repeated incidents of deliberate self-harm among individuals that had a prior history of at least two previous suicide attempts as opposed to testing the preceding on another trial group whereby a placebo was used (18). Hogg and Burke (19) advise that self-harm represents more in the attempt to relieve distress and or tension than anything else. Clinical Guidelines Nationally, in the United Kingdom, there are ‘clinical practice guidelines’ as represented by what are termed systematically developed statements developed to assist clinicians, and patients in making decisions concerning the appropriate treatment as represented by differing specific conditions (14). And while the aspects of conditions, circumstances, and related criteria differ in a prison environment, it is important to understand that there are national clinical practice guidelines in place that have some applicability. The preceding guidelines have been devised from available research, and evidence that utilized both predetermined as well as systematic methodologies for the identification, and evaluation of evidence concerning the varied specific conditions (14). In those instances whereby sufficient evidence is either lacking, or not compiled in meaningful numbers, and or conclusions, the guidelines incorporate recommendations as well as statements that have been ba sed upon a consensus as arrived at by the development group responsible for the guidelines (14). The National Institute for Clinical Excellence (20) approach the subject of intervention by stating that the management of self-harm calls for the utilisation of both primary as well as secondary care services in order to provide a complete assessment of the individual’s mental health as well as social needs, along with factors that precipitated the situation, and the factors of risk entailing future and further self-harm incidents. This approach is also supported by Green and Sinclair (21) who add that the appropriate treatment methodologies should be sensitive in terms of the differences that exist between patients exhibiting self-harm characteristics, therefore interventions must be mindful as well as acknowledge the diverse needs as represented by differing circumstances. Thomas and Faulkner (22) add that what is termed as â€Å"user led† evidence is increasingly being recognized in both policy making as well as research, and that perspectives of self-harm treatment following incidents should be investigated thoroughly to correlated findings to further establish care pattern guidelines based upon similar lines of historical facets. Such, however has not been the case, as present evidence relies strongly upon patient studies based upon preventing, and managing self-harm based on a medical perspective. The National Institute for Clinical Excellence (20) in its NICE guidelines, recommend that such a study should be implemented whereby qualitative methodology is applied in a rigorous fashion to examine user experiences, and results. The utilization, and importance of clinical guidelines has been devised as a means via which to improve the outcomes along with processes for the treatment, and intervention of individuals demonstrating a tendency, and or actual history of self-harm and self-injury. It is important to understand that the reasons, and causes for self-harm as well as self-injury are not entirely understood, and that each case and instance represents its own unique set of causes, histories, backgrounds, and rationales. As such, the Department of Health in developing said guidelines has cautioned that the preceding does not represent a substitution for either clinical judgment, or professional knowledge (14). In addition, the guidelines indicate that they are not meant to replace, and or supercede the responsibility of qualified health professionals in their rendering of decisions with respect to their patients. The purpose of the guidelines are to aid professionals in good practice points as well as recommendations for medical treatment, along with psychosocial ,and interventions, with the aims to (14): reach an evaluation of the specific medical as well as surgical interventions undertaken during the first forty-eight hours following an episode reach an evaluation, where possible, of risk assessment for the individual involved make an evaluation of the utilization, and role concerning the psychological as well as pharmacological interventions utilized in said episode reach an evaluation concerning the role as represented by service delivery systems, along with service-level interventions regarding the treatment and care of individuals who have committed self-harm acts to integrate all of the preceding to reach a determination of best practice representing the care, and treatment of those persons whom have committed an act or acts of self-harm. The following guidelines are intended to focus upon those individuals that have committed act(s) of self-harm representing an expression that demonstrates personal distress, along with those situations whereby an individual specifically intends to injure themselves (14). It should be noted that the prison systems fall under the guidelines of the NHS, and the guidelines are applicable to these types of situations as such falls under what are termed statutory services (14). Guidelines The HM Prison Service (23) set forth a â€Å"Prison Drug Treatment and Self-Harm† â€Å"to introduce new procedures†¦Ã¢â‚¬  devised to â€Å"minimize the risk of self-harm† from occurring as a result of â€Å"reaction to the stresses† associated with certain drug treatments. It further stated that compliance with the guidelines requires (23): appropriate information sharing to ensure that proper treatments are being conducted as well as to gather database information on treatment effectiveness inventions. That under ‘Mandatory Action’ That the Directors along with Governors ensure: That managers and staff in drug treatment positions are informed of the treatment guidance contents, and are following the prescribed outlines, That case history information shall be detailed, including prior drug treatment as well as mental state, and such provided to a CARAT team while the assessment is being conducted. The preceding is also to be shared with other intervention treatment programs to further the informational base of how differing case histories, and approaches fair in terms of effectiveness to build the historical base of improved interventions in the future. That prisoners under treatment are monitored for emotional as well as mental well being during the drug treatment process. That providers administering drug treatment must have familiarity concerning the ‘multi-disciplinary risk management process’, termed ACCT, or F2052SH, as well as invoking these procedures upon the identification of someone found as being at risk concerning self-harm, and or suicide. Lastly, drug treatment as administered by providers needs to actively promote as well as facilitate healthcare services access, along with the broad array of support services that are in prisons. The national guidelines for prison treatment of self-harm and drugs, as set forth in â€Å"Prison Drug Treatment and Self-Harm† (23), advises that there are a number of important considerations which must be taken into account during the assessment of the potential utilization of treatment for individuals being treated for self-harm as well as the types of support needed. It advises that the management of the process for self-harm, and suicide represents a multi-disciplinary process that must include CARAT, ACCT, and or F2052SH in the risk management process after the identification of an individual with suicide, and or self-harm tendencies as well as a demonstrated history (23). The treatment of self-harm entails the inclusion of any and all prior treatment, and event histories that should be sought concerning the informational basis for the engagement of intervention (23). The intervention process needs to be cognizant of the individual’s prior treatment along with so cial, mental, and family problems as the concerns underlying the issue may lie in these areas. The guidelines, and information as set forth under â€Å"Prison Drug Treatment and Self-Harm† (23) specify that the treatment programs as represented by CARATs, clinical services as well as Intensive Rehabilitation I are collectively the responsibility of the UK Prison system. CARAT represents the care coordinators for prisons with drug problems, and this agency maintains contact with each prisoner identified in their database. CARAT also maintains contact those instances whereby prisoners are transferred between institutions as well as treatment intervention transfers. Increased effectiveness under the shared informational context is seen as a result of the availability of prior history on prisoners, thus providing data on the path(s) taken, and the results achieved. The preceding also aids in the implementation of more effective intervention techniques. A mandatory facet of the guideline calls for the opening of an ACCT, and or F2052SH as soon as they are aware of an individ ual’s suicide, and or self-harm tendencies and or past actions (23). Under the â€Å"Prison Drug Treatment and Self-Harm† (23), the former treatment, medical, and personal histories of individuals represent an important aspect in continuing as well as prescribing new treatment as it aids those in delivering care to build upon past information. Continuity of care is a vital facet in the setting forth of treatment and allied routines, and it also adds that the delivery of treatment, and intervention in isolation is unacceptable (23). Information with respect to the preceding historical aspects can be obtained by those administering treatment from (23): Oasys assessments, LIDS records that record prior episodes as contained in the ACCT or F2052SH database, Healthcare services The â€Å"Prison Drug Treatment and Self-Harm† (23) document states that prisons need to ensure that a written as well as observed policy on the institution’s â€Å"substance misuse service† that covers the following (23): the clinical services that are provided as a result of healthcare, the guidelines for detoxification for opiates, alcohol as well as bebzodiazepines, that information representing assessment, the setting for treatment and overdose, along with essential observations are in keeping with the guidelines as set forth by the Department of Health, that the health care treatment has been and is being administered in accordance with CARAT drug care plans, as well as the fact that an NHS specialist is involved in the guideline preparations. The foregoing procedural guidelines have been devised to reduce incidences associated with self-harm behaviour. The use of drugs is also considered as a self-harm behavioural pattern. As such, clinical assessment concerning the misuse of substances represents an area definable through the first reception into the prison system as represented by initial medical examines as well as screening of the individual’s personal medical files, and sentencing records (23). The foregoing also applies to incidents of self-harm. Identified individuals that have self-harm, and drug use problems are thus referred for clinical misuse assessments (23). Under the â€Å"Prison Drug Treatment and Self-Harm† (23) guideline, prison systems have the responsibility to provide the appropriate settings for clinical interventions that permit unrestricted observation for patients that exhibit complex needs, with such observation available at all times (23). The â€Å"Prison Drug Treatment and Self-Harm† (23) also provides for healthcare and CARAT teams to work jointly on protocols concerning the referral of individuals that exhibit self-harm risk as well as suicide, and other mental health facets. The preceding, protocols, require in addition to prison referral concerning the aforementioned to CARAT teams, that an ACCT, and or F2052SH must be opened concerning any case that has these symptoms (23). The CARAT assessment framework contains elements that are utilized to provide detailed information concerning individual records of treatment as well as health areas as such relates to self-harm. The following specifies the drug intervention record asks and or records the following under the: A. Treatment Section (23): If the individual is presently receiving drug use treatments, under section 5.12 This aspect represents the opportunity to determine the type(s) of treatment administered to the prisoner, and whether such prior treatment records should be obtained. If the individual has had any drug use over the past two years, under section 5.13 Under this segment of questioning the CARAT worker should determine the type(s) of treatment the prisoner received, from the individual themselves as well as the treatment agency. Such data is useful in determining the treatment intervention(s) utilized and how such affected the prisoner, in addition to identifying if the individual had and or has any problems related to coping and related areas. Has the individual had any treatment for drug use in prison, under section 5.13 Details representing prior treatment, help options and other relevant contact details, under section 5.15 B. Health Section (23): If the individual has any mental and or physical health issues, under section 6.2 Under this facet, the CARAT worker seeks information from various agencies as well as healthcare concerning if prior treatment has either caused, and or raised any problems that might contribute to the prisoner’s physical, and or mental health areas. C. Disclosure Form (23): Informed Consent Under the disclosure form, it is indicted clearly that the prisoner’s consent is not a requirement if the CARAT team thinks that the prisoner may be at the risk of committing self-harm. The consent form also permits that information can be shared between agencies, as well as disclosing the treatment the prisoner is receiving. D. Referral Form (23): This form is devised to allow for any other relevant information, such as risk to the prisoner as well as others, access problems, and related areas, to be recorded as part of the assessment, thus resulting treatment formulation. E. Comprehensive Substance Misuse Assessment (CSMA) (23): Under the ‘National Treatment Agency Model of Care’, a Comprehensive Substance Misuse Assessment (CSMA), along with the preparation of a corresponding care plan must be concluded before the administration of drug treatment. However, the foregoing is noted as to potentially not being possible for those individuals whose stay inside the prison system is relatively short. History of Substance Abuse – Under section 1 Under this segment, the CARAT worker’s responsibility is to seek detailed information concerning the prisoner’s prior treatment through asking direct, and informed questions. In the exploration of the preceding, the CARAT worker needs to be mindful of as well as to take into consideration the processes utilised to achieve said outcomes as discovered

Third World Debt Essay -- essays papers

Third World Debt For most of the Developing countries, the need to exploit their resources, increase their GDP up to an acceptable level and overcome their inability to cope with the necessary imports to cover domestic wants, caused a major increase in their external debt. Prior to the Third World debt crisis in 1982, Developing countries managed to keep the levels of external borrowing at low points, mainly due to the fact that the loans they were receiving had comparatively low interest rates, and their purpose was to increase imports of capital goods. Additionally, their mail loaners were Developed countries and financial institutions, such as the World Bank. However, in the period between 1982 and 1989, a major increase in Third World counrties’ external debt led to economic difficulties and even high political instability. During the 20-year period between 1970 and 1989 the external debt of Developing countries grew from $68.4 billion to $1283 billion, an increase of 1846 % . The main reasons for which Third World Debt rose dramatically during the 80’s have their roots to the late 70’s.The most significant ones are: Â · Rise in oil prices. It led most of the OPEC countries to stock their oil surplus in order to face the crisis and benefit from increasing demand. Therefore, profit-purpose banks were encouraged from governments to grant loans to LDC countries, in order to avoid the effects of the increase in oil prices. A significant numb...

Beowulf and Illiad Essay

Stories like Beowulf and the Iliad seem hard to believe, far-fetched, and exaggerated even though they can relate to a cultures past. Even so, both stories have great examples of fighting, victory, and glory. â€Å"Now though I may win my perfect glory†¦Ã¢â‚¬  (Line 64 Homer) This quote helps show the desire Achilles has for glory. â€Å"I’ve never known fear, as a youth I fought in endless battles. I am old, now, but I will fight again, seek fame still, if the dragon hiding in his tower dares to face me. (Line 607-611 Beowulf Poet) This quote shows Beowulf has a similar desire for fame and glory, along with the confidence to be victorious. Both relate the tales of a hero, and as we follow them, we learn about them in the process. The story of Beowulf seems too good to be true in a sense. As you read, you notice that every woman is beautiful, every warrior is good and every cause is worth risking life and limb for. What is realistic is that every human being wants to be loved and accepted while also being the hero. King Hrothgar is a fatherly example that deserves the love that Beowulf has for him. Hail, Hrothgar!†¦ My youth have been filled with glory. Now Grendel’s name has echoed in our land: Sailors have brought us stories of Herot, the best†¦When the moon hangs in skies the sun had lit, light and life fleeing together. † (Line 140-148 Beowulf Poet) This quote shows the fondness that the king and Beowulf have for each other, and it shows a comparison of light and life. In the case of Achilles in the Iliad, everything is a bit more believable. The theme of life and death is brought to the reader’s attention when Patroclus is killed. As a result, Hector is also killed because of Patroclus’s death. Achilles isn’t perfect, along with other characters such as Hector and King Agmemmon. These faults make this story more realistic and believable, while also adding truth to the story. Bad decisions are made, such as Achilles allowing his good friend, Patroclus, to enter battle and be killed. â€Å"My greatest friend is gone: Patroclus, comrade in my arms, whom I held dear above all others- dear as myself – now gone, lost; Hector cut him down, despoiled him of my own arms, massive and fine, a wonder in all man’s eyes. (Line 13-18 Homer) In this quote is an example of life and death and how it made Achilles wants revenge on Hector. This also gives Achilles a type of â€Å"power† to choose whether to take Hector’s life. Beowulf is humble, and although he has the personality of a hero more than Achilles, he does not see his own value or his own significance. Achilles, on the other hand, could not be more proud. His awareness and consideration of his own skills and his own value are an obvious difference to the humility and mildness of Beowulf. Do not attempt to keep me from the fight, though you love me; you cannot make me listen. † (Line 70 Beowulf Poet) This quote shows an example of Achilles attitude toward himself and others when it comes to a fight. This also shows how Beowulf has more good in him then Achilles. Beowulf having a personality with great goodness, makes the decision to fight the greatest evil (Grendel) with only his hands. â€Å"My hands alone shall fight for me, struggle for life against the monster God must decide who will be given to deaths cold grip. (Line 172-175 Beowulf Poet) This quote supports Beowulf’s fight against evil, and how the fight will determine life and death. Beowulf and the Iliad are stories of great heroes. They take us through their stories and battles while teaching the reader about them along the way. The Iliad is easier to believe, while Beowulf seems too good to be true. Both stories relate to the cultures past and teach us about each character. Beowulf and the Iliad battle through evil and relate to each other through life and death.

Effects Of Having Parent Working Abroad Essay

I. Target Readers: Students who have an Overseas Filipino Worker (OFW) parent II. Research Objectives: After reading this research paper, FAITH tertiary students should be able to: 1. Cite the advantages of having an OFW parent in terms of the following aspects: a. Financial b. Behavioral c. Academic 2. Cite the disadvantages of having an OFW parent in terms of the following aspects: a. Financial b. Behavioral c. Academic 3. Determine if there is a relationship between having an OFW parent and performing well in school. III. Hypothesis: Having an OFW parent does not affect a tertiary student’s academic performance. IV. Definition of Terms: OFW-Overseas Filipino Worker, Overseas Filipino is a person of Philippine origin who lives outside of the Philippines. This term applies both to people of Filipino ancestry who are citizens or residents of a different country and to those Filipino citizens abroad on a more temporary status. AY-Academic Year Gadgets-Modern electronic equipments Phenomena-Plural of phe.nom-e.non (Noun) – A remarkable event Exclusive – In this research it is private school. Empeded-to interfere with or slow the progress of  Remittances-a : a sum of money remitted b : an instrument by which money is  remitted Disruption -is the (usually deliberate or intended) interruption of normal work or practice. Transmission -is the act of passing something on in another place. Affirm-1. To declare positively or firmly; maintain to be true. 2. To support or uphold the validity of; confirm. Migrants -1. A person who leaves one country to settle permanently in another. 2. A plant or animal that establishes itself in an area where it previously did†¦

Louisiana Purchase essays

Louisiana Purchase essays When Thomas Jefferson became president of the United States in 1801, he dreamed of sending an expedition to explore the little-known territory west of the Mississippi river. Between 1783 and 1792 Jefferson has encouraged plans for three expeditions. All three expeditions failed. In January, 1803, he asked Congress for $2,500 to pay for an expedition that might journey as far as the Pacific Ocean. The request was approval and kept secret because most of the region to be explored still belonged to France. This vast area, lying between the Mississippi River and the Rocky Mountains, was called Louisiana in honor of Louis XIV of France. When President Jefferson learned of the Treaty of San Ildefonso, between Napoleon and Spanish rulers, which gave Louisiana back to the French, he was very worried. On October 15, 1802, the King of Spain finally gave the order transferring Louisiana to France, but the Spanish governor in New Orleans didnt know of this order. The following day he suddenly withdrew the right of deposit. This was the right given to American shippers that allowed them to leave their goods at New Orleans while awaiting transfer onto ocean going vessels. Many people felt threatened over this and thought that we should go in and take Louisiana by force. Jefferson Ordered Robert R. Livingston, the American minister to France, to explore the possibility of purchasing New Orleans and a section of West Florida near the mouth of the Mississippi. In March, 1803, James Monroe went to Paris as a special envoy. Congress had given him the power to offer Napoleon up to $10,000,000 for New Orleans and a tract of land on the Gulf of Mexico. Monroe did not arrive in Paris until April 12. By then Napoleon had decided to give up his plans for a New World empire. He needed all of his ships for his planned invasion of England. His treasury was nearly empty-and he wanted to prevent the United States ...

8 Basic Resume Rules for College Students

8 Basic Resume Rules for College Students Back in the day, you could put on your nicest outfit, walk down to a local office, shake hands with the CEO and land a job based on just your charisma and charm. Now, as organizations outsource their hiring to HR representatives and recruiters, your resume is the first (and last) impression that you ever get. No matter your skills or experience, a poorly framed resume can keep you from a career you deserve. For this reason, it can be a good idea to apply to a professional writing service for help. But first, you should get acquainted with the best tips for getting past the invisible barriers that keep out unwanted applicants and launch you into the hiring pool. Plain and Simple A hiring manager or HR doesn’t have time to deal with weird fonts, colored paper, or overly-fancy explanations. They want a resume that is simple to read and will take them little time to evaluate. And, some employers will automatically bump any resume that uses language or visual characteristics that they don’t deem professional. For example, using slang or writing your resume completely in Comic Sans font is a great way to get your resume chucked before anyone even has a chance to read it. Consistent Organization It’s important to set up your resume so that each section uses the same organizational structure to make it easy to read. For example, if you start by listing the years you worked at a particular location followed by the job duties you performed, you would want to keep that structure for your extracurricular activities, education, etc. To better understand the structure of a resume, you might need to read our step-by-step guide for writing a resume. Avoid the Objective – Stick to a Summary Some resume classes explain that having a resume objective at the top is a good idea – so that people know what you’re looking for. The problem is, no one cares. Instead of writing an objective for yourself, use the top section of your resume to write a summary – a couple of lines about why someone should hire you instead of another person. In addition, avoid using the pronoun â€Å"I† in your resume. Instead, use active verbs to express what you can do. Objective: I am seeking employment at a fast food restaurant to support my final year of college. Summary: Outgoing people person who loves to improve the customer buying experience. Dealing with Blank Experience Section If you are getting ready to look for your first job, you might be concerned with the lack of experience that you have. Don’t worry. Instead, use your creative writing skills to summarize some of the experience and skills that you bring to a potential employer. Often, you can find these skills in the ad you’re responding to, with frequently used words like, â€Å"organized,† â€Å"dependable,† â€Å"customer-oriented,† etc. In addition, avoid using work experience that doesn’t relate to the job you’re applying for. Example: Organizational Skills Able to quickly identify and organize an area so that workflow is more efficient. Participated in setting up and managing schedules for 5-10 people. Visual Space Remember: no one wants to read a huge block of text. Break down your resume into sections and bulleted subsections. That will make it easier for the HR representative to read and makes you look much more organized than the competition. Work Only Sometimes new applicants forget that their entire goal is to get a job, not get more Twitter followers. It’s important that everything on your resume directly relates to the position you’re applying for. That means don’t put links to your blog page or mention your skill of being able to touch your tongue to your nose. Unless you’re applying for a job as a circus nose-licker, it’s not likely to be considered very professional. Use Buzz Words Depending on your dream job’s requirements, there may be buzzwords that are necessary to get you past the computer filters that are keeping out the wrong applicants. Consider the job you are applying for and the ideal candidate for the job. If there are attributes or concepts that have been emphasized, find a way to include those words in your resume. Ad text: The perfect applicant for this job will be attentive to detail, organized, and able to meet a deadline. Resume text: Quick-thinking accountant who loves deadlines and detail. My desk is exactly like my calculations – organized and clean. Read it Out Once your resume is finished, you need to get it proofread by someone other than spellcheck. Share it with a friend, family member, or professional proofreader. They will be much more likely to catch mistakes and suggest areas that are in need of improvement. If you dont have any idea on how to write a resume with no job experience, check our guide for students now!

SAT College Codes and School Codes for Score Reports

SAT College Codes and School Codes for Score Reports SAT / ACT Prep Online Guides and Tips If you’ve taken the SAT or will be taking it, you may have heard of something called SAT college and school codes and wondered what they are. This guide will explain everything you need to know about SAT college and school codes: what they are, why they’re important, and when you’ll need to use them. What Are SAT College and School Codes? The SAT college and school codes are four-digit codes assigned to every college and university in the United States.They were created by the College Board as a way to reduce confusion and ensure that student SAT scores are sent to the correct schools. You may also see them referred to as CEEB codes. A school’s SAT code and its CEEB code are the same. What Are SAT College and School Codes Used For? SAT college and school codes are used by the College Board to make sending official SAT scores to universities more efficient and accurate.When you register for the SAT, you have the option to select up to four colleges and universities to send your official scores to for free. You are also able to change which schools you'd like to send your scores to from the time you register for the SAT until nine days after you take the test. Sending your official SAT score report to a college lets them know you are interested in their school, and those scores can be used as part of your application if you do decide to apply there.The SAT school codes make it simple for you to choose which schools you’d like your scores to be sent to and minimizes the possibility of confusion there might be if school names were written in. For example, if the College Board didn’t have school codes and you wrote â€Å"MSU† as one of the schools you’d like your scores to be sent to, the College Board wouldn’t know if you wanted your scores sent to Michigan State University, Missouri State University, or Montana State University.SAT college codes give each school its own unique four-digit number, so the College Board knows exactly where you want your scores sent. The SAT codes for colleges and schools can also be used to send your SAT scores to certain scholarship programs. On the College Board’s complete list of school codes, there is a special section that lists the codes for about 20 different scholarships, including the National Merit Scholarship Program, Air Force ROTC Scholarships, and William C Doherty Scholarships. If you are interested in applying to one of the scholarships listed, you can also choose to have your scores sent to them and used as part of your application. Below is a screenshot of the complete list of scholarship codes. Note that you cannot use these codes if you take the ACT. The ACT has its own completely different list of college codes. Where Can You Find SAT College and School Codes? When you register for the SAT online, there will be a section on your SAT registration form for you to enter up to four different school codes. You can fill schools in then, or you have the option to add or change schools up until nine days after you take the SAT. To see the schools you have chosen to send your scores to and make changes if needed, log in to College Board's website, click "My Tests", and at the bottom of the page you will see a link titled "Requested Recipients."This is where you can update the schools. Below is a screenshot of the bottom of that page. You can search for the names of the schools you’d like your scores to be sent to, and, when you select them, their school code will be automatically filled in. You do not need to have any codes memorized on the day of the SAT, but if you’d like to look at the school codes before registering for the SAT or send your scores to more schools after taking the test, you can search for an individual school’s code on the College Board’s website, as seen on the screenshot below. This page allows you to find the code of every school and scholarship the College Board sends scores to. Summary SAT college and school codes are used to make sending your score reports to colleges easier and more accurate. Each school has its own four-digit code to reduce confusion when sending score reports. You can choose which schools you'd like your scores to be sent to when you register for the SAT. You can also send additional score reports after you take the test. If you are looking to send ACT scores as well, you'll need to use different codes. What's Next? Wondering if you should take advantage of the SAT's four free score reports? Read our guide on sending free score reports, when you should send them, and which schools you should send them to. Want some do some SAT review? Taking practice tests is one of the best ways to see how well you're doing and make improvements. Check out these free and official SAT practice tests. Trying to get a high SAT score? Of course you are! We have a list of 15 SAT tricks to help you boost your score! Want to improve your SAT score by 160 points?We've written a guide about the top 5 strategies you must be using to have a shot at improving your score. Download it for free now:

Symbolic Sexism in The Color Purple Essay Example | Topics and Well Written Essays - 2500 words

Symbolic Sexism in The Color Purple - Essay Example weaving, or Shakespeare’s Desdemona, wandering aimlessly through her palace trying to puzzle out what’s troubling her dear husband, the woman of color was expected to play the woman as well as the servant. Her servant status did not only include the duties of the home, as it did for white women of lower class, but also the duties of the fields and the livestock. She was considered the most versatile workhorse, plaything and servant available. It was a role that only become more complex following the age of American slavery, when the woman of color was not just a servant or a woman, but a sexual tool to be used at will by whichever man has current rights to her. The question of the modern age, then, can be put in terms of who has control of the woman’s sexuality, the woman or the man who ‘owns’ her. This struggle over who has control of the woman’s sexuality is one of the primary themes that runs through Alice Walker’s novel The Color Pu rple. As Celie develops from an oppressed black woman of the South to a liberated woman of the modern age, the elements of symbolic sexism are exposed both within the novel and the film, although this expression is somewhat different in the novel than in the film. Alice Walker’s novel The Color Purple (1982), investigates the black American woman’s experience of double oppression, first as a black person and then, more significantly, as a woman, elements that are present to different degrees within the film version (1985). The main character, Celie, is presented as a black woman heavily oppressed, trained early to be subservient and completely conventional in her ideas as a result. Her experience of life has taught her that one is either submissive and accepting of the abuse or one is beaten to death if defiance is shown. Through epistolary segments, the maturation process of Celie is revealed in letters to God until Celie can’t accept Him as a protective figure anymore. This occurs at about the time

Economic Geography Op-Ed Essay Example | Topics and Well Written Essays - 1000 words

Economic Geography Op-Ed - Essay Example For me, there is now a perceived contradiction between the assumed mobility of young workers and lack of initiative to involve the mobility option in their own career planning. Why is that? In order to engage in a stay abroad mentality, the employee must have certain characteristics to be a certain type. He must show, motivated, confident and optimistic approach to the new tasks initiative. The ability for reflection and abstraction let him also before long phases abroad conditional planning not shrink. So why so little initiative? My Op-Ed commits to be an eye opener to state governments, corporate managements, career developers, employees and employers, on what must be done to globalize and popularize labor mobility. The arguments have been developed in point forms, for clarity and objectivity. †¢ Reduce administrative and procedural requirements, including by examining the feasibility of a GATS visa. A GATS visa would a clear distinction between entering the country in connection with Mode 4 and allow for a permanent residence aspiring immigrants, what a) to reduce administrative costs and speed up the processing of applications and approval, b) to limit the fees on administrative costs and c) would lead to better detection of Mode 4 trades. To the visa knotted safeguards and employer sanctions would abuse and prevent the temporary nature of mode-4-migration (Moreno, 2013). Mode 4 incoming travelers form an identifiable group for migration purposes and whether a GATS visa for the company would provide sufficient attractiveness. †¢ Improvements effective access by regulatory transparency. For this purpose, the following actions are proposed: establishment of focal points ("One-stop-shops") in the member States for granting all relevant information on the entry under Mode 4, mutual consultation the member countries prior to the adoption of new legal provisions relating to mode 4 or provision of additional information.

Final exam Essay Example | Topics and Well Written Essays - 750 words - 4

Final exam - Essay Example Market economy is that genre of the economy in which choices are taken on the base of  market demand and supply. Manufacturers are liberated to manufacture. They  will manufacture the goods which are high in order and will offer maximum profit plus customers are liberated to use those goods and or services which provides them maximum pleasure. Market economy is well known as liberated economy, that is, without the intercession of the regime. In this type of economy, consumers make a decision of the responds to the three queries (Punzo et al., 2005).   They perform this by their choices of what to purchase.   No one advises companies what to manufacture they make anything they think will put up for sale.   If they decide wrong, they go out of selling.   Most industrial economies nowadays are mainly market economies.   The US, Germany and Japan are entirely market economies. In market economies, financial decisions are prepared by individual persons. The free interaction of individuals plus companies in the market determines how resources are owed and goods are disseminated. Persons choose how to spend their individual resources, what guidance to pursue, what occupations to take, what goods and or services to manufacture. ... For the traditional economy, the three queries get responded to by referring to custom. What is made is what has at all times been made, in the method it has at all times been made, etc.   There are no actually any countries whose entire economies are customary.   The most adjoining one can get to this is Afghanistan or Bhutan (Haddad, 2002). These are places where there is small connection to the worldwide economy. The labor that people perform, the goods plus services they offer, how they use and trade resources, all are apt to pursue long-established outlines. The economic systems are not very vibrant, because things do not revolutionize very much. Living standards are static; persons do not enjoy much economic or professional mobility. Nevertheless, economic behaviors plus relationships are conventional. In several traditional economies, society interests take priority over the persons. Individuals may be anticipated to unite their efforts and divide equally in the profits of their work. In further traditional economies, a number of them sort of personal property is esteemed, but it is reserved by a tough set of compulsions that individuals are obliged to their community (Haddad, 2002). In the command economic system, also referred to as planned economy, the regime controls the financial system. The nation decides how to make use of and dispense resources. The regime regulates prices and salaries; it may also determine what kinds of work persons do. Socialism is a kind of this kind of economic genre. Historically, the regime has unspecified varying levels of power over the financial system in collective countries. In a few, only chief industries have been issued to regime management; in others, the regime has exercised far more widespread control over

International Business Essay Example | Topics and Well Written Essays - 250 words - 7

International Business - Essay Example In this case, entrepreneurs are able to assess and identify businesses opportunity by evaluating different cultural requirements. As such, a close scrutiny of a specific culture will reveal the types of business opportunities that are viable in that particular area. Therefore, cultural diversity has its indispensible place in the heart of businesses. Furthermore, it is noteworthy that while businesses become big until they break cultural barriers, other regions suffer cultural infringement. This implies that globalization adversely affect cultural diversity. According to Kanuka (2008, p.117), globalization has lead to the loss of individualism and identity of a given group of people. In this case, many societies have blamed globalization for encouraging the Western ideal of individualism. As such, some cultural aspects are regarded as inferior to others. In this case, globalization has promoted a homogeneous set of beliefs and values. Moreover, the dominant population or culture overwhelms others and as such, globalization. Kanuka (2008, p.124) also argues that e-learning and technologies perpetuate colonization by designing prospectus that reflects the cognitive styles of the dominant

Transforming Complaints into Commitments Essay Example | Topics and Well Written Essays - 1750 words

Transforming Complaints into Commitments - Essay Example I, therefore, came up with a plan that I believed would be the best solution. My plan was to call a Towing company whenever I found a car parked in my space. I was, however, concerned about my safety and that of my property. I assumed that if I call the towing company to tow people’s cars away, they might get angry and vandalize my car, especially because of the expensive tow bills. The people might also turn their anger on me. I developed a different way to deal with the issue. My solution was to talk to the apartment management to place a bigger sign telling people that the parking space was reserved. I noticed that some did not notice that it was a reserved parking space. I am also willing to politely tell people to stop parking on other people’s spaces whenever I see them. Course concepts used are values and assumptions. Values are my beliefs on what is right or wrong. My values guided my decision making since it made me think of solving the problem. I developed an improved way of dealing with the situation. Because of my values, that is, the other people should respect my rights, I thought of involving the towing company. My values influenced my assumptions for I thought of the effect the expense of towing a car would have on their owners. My values influenced my decision. I believe in what is right, but I also value peace. Towing the cars could solve the problem, but it could create another more serious problem. The people could get angry, and this could put my life in danger. They could even decide to vandalize my car. I, therefore, thought of more modest risk. This was communicating with the people to let them know about my parking space. This would yield almost the same results, but was a more modest way. I used assumptions to guide my decision making on a modest way to deal with the issue. I first thought of a solution which would work, which was to call a

Multinational Enterprise (U.S.A) Essay Example | Topics and Well Written Essays - 3250 words

Multinational Enterprise (U.S.A) - Essay Example With a total area of 9,831, 513 square kilometers (Census bureau, 311), the United States is the third largest country in the world after Canada and the Russian Federation. The large stretch across the North American continent makes the country experience different kinds of climate and thus different types of vegetation. The region is thus a home to various species of plants and animals. This is a contribution towards being the country with the largest economy in the world. According to Population Reference Bureau (para.1), the US â€Å"is the third most populous country in the world after China and India† (See Appendix 2). The 2010 population census showed a figure of about 308 million and the population is currently estimated to be about 311 million (Population Reference Bureau, para.1; US Census Bureau, para.1). The population consists of individuals from diverse culture due to the slave trade that brought individuals from across the world into the country in the middle of the second millennium. There are Americans of African, Asian, Spanish, Mexican, or French origins that came into the country either as the conquerors or as slaves that were brought in to promote the agrarian and industrial revolution that was already taking place in the region. The presence of different cultures in the United States also led to different languages being spoken in the country. English is the most popular language in the country (Schmidt, 1). There are other languages like French, German, Spanish, and many others spoken in the country (See Appendix 1). For some period after the Second World War, a Cold War was experienced between the United States and the Union of Soviet Socialist Republic. USA was and remains to be a capitalist state whereas USSR was a communist state. The two federal states were fighting for allies from different countries and the power to monopolize the economy of the world. Each of the countries had expertise in the development of war weapons and was a threat to each other’s power to rule the world. The collapse of the Soviet Union in early 1990s led to the emergence of the United States as the worlds’ super power. Introduction A multinational enterprise (MNE) or Multinational Corporation (MNC) is an organization that operates or conducts business across two or more countries. The company produces its products and services and delivers the products/services to different countries. The organization usually has its central place of operations (the head quarter) located in one country called the home country and operates in other countries referred to as host nations. As globalization increases with an increase in competition in the local and global markets, most large organizations strive to establish themselves in other countries that perhaps may have better market opportunities, availability of materials for the production of the products or cheap labor that reduces the cost of production. The increased deregul ation and liberalization of local markets across the globe has attracted foreign investors into other countries in search of new market opportunities, raw materials that are readily available and cheap labor in these regions. In many cases, the developed nations are the source countries for most of the foreign direct investment as they have well established

Transforming Complaints into Commitments Essay Example | Topics and Well Written Essays - 1750 words

Transforming Complaints into Commitments - Essay Example I, therefore, came up with a plan that I believed would be the best solution. My plan was to call a Towing company whenever I found a car parked in my space. I was, however, concerned about my safety and that of my property. I assumed that if I call the towing company to tow people’s cars away, they might get angry and vandalize my car, especially because of the expensive tow bills. The people might also turn their anger on me. I developed a different way to deal with the issue. My solution was to talk to the apartment management to place a bigger sign telling people that the parking space was reserved. I noticed that some did not notice that it was a reserved parking space. I am also willing to politely tell people to stop parking on other people’s spaces whenever I see them. Course concepts used are values and assumptions. Values are my beliefs on what is right or wrong. My values guided my decision making since it made me think of solving the problem. I developed an improved way of dealing with the situation. Because of my values, that is, the other people should respect my rights, I thought of involving the towing company. My values influenced my assumptions for I thought of the effect the expense of towing a car would have on their owners. My values influenced my decision. I believe in what is right, but I also value peace. Towing the cars could solve the problem, but it could create another more serious problem. The people could get angry, and this could put my life in danger. They could even decide to vandalize my car. I, therefore, thought of more modest risk. This was communicating with the people to let them know about my parking space. This would yield almost the same results, but was a more modest way. I used assumptions to guide my decision making on a modest way to deal with the issue. I first thought of a solution which would work, which was to call a

Similar Themes in Different Stories Essay Example for Free

Similar Themes in Different Stories Essay Literature is universal. Literature speaks of universal human experience that readers and authors alike can relate to. Because of its universality, themes and messages in literature can be common in various texts. In fact, two different pieces of literature may exhibit similar qualities even if they were written by different authors. Such is the case for â€Å"Oedipus the King† by Sophocles and â€Å"Othello† by William Shakespeare. Both plays share the concept of uncertain vision. Othello also shares a similar concept with Henrik Ibsen’s play â€Å"A Doll’s House;† in both plays, a malevolent character is responsible for the destruction of a marriage. Literature is indeed universal, as the messages it conveys are shared by different texts. Sophocles’ â€Å"Oedipus the King† and Shakespeare’s â€Å"Othello† carry a similar theme. Both plays share the theme of sight and blindness (NovelGuide). The texts illustrate how people who are blessed with the gift of sight can still be blind to what is really happening around them. Within this theme, there exists the concept of uncertain vision: the impairment of one’s perception. This impairment can result in the failure to differentiate between what appears to be and what really is. In both plays, the lead character is characterized with uncertain vision. It is their uncertain vision that drives the play forward, and leads the character into his demise. On one hand, the uncertain vision as exhibited by Oedipus was brought upon him by fate. From the moment his fate was revealed, people tried to prevent its fulfillment by changing the course of events. According to the oracle, Oedipus was destined to kill his own father and marry his own mother (Sophocles). Despite attempts to alter fate, Oedipus still lived his life as the oracle revealed. When a plague fell upon Thebes, Oedipus sought out a way to end it. Creon returned with word from the oracle, stating that the only way to end the plague is to punish the man who killed King Laius. According to Creon, â€Å"In this land, said the god; ‘who seeks shall find; /Who sits with folded hands or sleeps is blind† (Sophocles). This started Oedipus’ quest for the truth, which eventually led to the discovery of his destiny. When Oedipus mocked the blind seer Teiresias, this is what the latter said: â€Å"thou hast eyes, /Yet see’st not in what misery thou art fallen, / Nor where thou dwellest nor with whom for mate† (Sophocles). The passage states that while a blind man like Teiresias knows the truth, Oedipus is completely blind from it. On the other hand, the uncertain vision in Othello’s case was presented in different way. If Oedipus’ uncertain vision was brought about by fate, Othello’s uncertain vision was initiated by man. Just like Oedipus the King, the theme of Othello is also sight and blindness. The character of Othello is the most blind, as he was convinced by Iago that his wife Desdemona was cheating without seeing firsthand any evidence of her infidelity (Shakespeare). Rather, Othello was persuaded by Iago’s words and planted scenarios. The latter’s efforts impaired the former’s judgment, disabling him to distinguish between his wife’s truth and his colleague’s lies. In Act V Scene II, Lodovico said to Iago: â€Å"This is thy work: the object poisons sight† (Shakespeare). This passage states that it was Iago’s actions that altered Othello’s perception and poisoned his mind. Thus, Iago was responsible for Othello’s uncertain vision. Shakespeare’s â€Å"Othello† is also similar to yet another play, â€Å"A Doll’s House† by Henrik Ibsen. In both plays, a character seeks to ruin a marriage. In Othello, it was Iago who ruined the marriage of Othello and Desdemona. In A Doll’s House, it was Nils Krogstad who sought to break up Nora and Torvald Helmer. However, the difference lies in the motive of each character. Iago wanted to ruin Othello’s marriage as revenge. In Act I Scene 3, Iago directly expresses his feelings for Othello: â€Å"I hate the Moor† (Shakespeare). Iago has two main reasons to hate Othello: first, he married Desdemona whom Iago loved, and second, he chose Cassioto be the lieutenant instead of him. He wanted to punish Othello by making him accuse his wife of infidelity. In Act 2 Scene 1, Iago states: â€Å"Or failing so, yet that I put the Moor/ At least into a jealousy so strong/ That judgment cannot cure† (Shakespeare). In Act I Scene 3, Iago, he makes his intentions clear: â€Å"After some time, to abuse Othello’s ear/ That he is too familiar with his wife. / He hath a person and a smooth dispose/ To be suspected, framed to make woman false† (Shakespeare). Because he made Othello suspicious of Desdemona, Iago was indeed responsible for the failure of Othello’s marriage. On the other hand, Krogstad never planned to ruin the marriage of the Helmers. He was working at the same bank where Torvald Helmer works, and his employment was terminated because he was accused of forgery (Ibsen). He was desperate to keep his job; when Nora refused to help him, he was forced to reveal to Torvald the debt that Nora owed him. He never intended to destroy the marriage; he was simply trying to remain employed. In Act I, Krogstad said to Nora: â€Å"My sons are growing up; for their sake I must try and win back as much respect as I can in the town. This post in the Bank was like the first step up for me—and now your husband is going to kick me downstairs again into the mud† (Ibsen). Krogstad thought that blackmail was the only means through which he could keep his job. In Act II, he said: â€Å"I want to get on, I tell you. I want to get into the Bank again, in a higher position. Your husband must make a place for me† (Ibsen). Unlike Iago, Krogstad was not responsible for the demise of the Helmers’ marriage. What really ended the marriage was Nora’s realization that she was merely a doll in the house. In the words of Nora to Torvald, â€Å"You have never loved me. You have only thought it pleasant to be in love with me† (Ibsen). â€Å"Oedipus the King† by Sophocles, â€Å"Othello† by William Shakespeare and â€Å"A Doll’s House† by Henrik Ibsen are three distinct plays by three different authors. Despite the apparent difference, all three works are connected because of inherent similarities. The first two plays are similar in relation to its theme, while the last two plays are alike because of the role of a character which is instrumental in the destruction of a marriage. Indeed, literature proves its universality through the unintended similarities embedded in different texts. Works Cited Ibsen, Henrik. â€Å"A Doll’s House. † Project Gutenberg. 22 Feb. 2004. 3 Sept. 2008 http://www. gutenberg. org/dirs/etext01/dlshs11h. htm. â€Å"Novel Analysis: Oedipus the King. † NovelGuide. 2008. 3 Sept. 2008 http://www. novelguide. com/oedipustheking/themeanalysis. html. Shakespeare, William. â€Å"Othello. † The Complete Works of William Shakespeare. 2000 Nov. 13. 3 Sept. 2008 http://shakespeare. mit. edu/othello/full. html. Sophocles. â€Å"Oedipus the King. † Trans. F. Storr. Project Gutenberg. 1912. 3 Sept. 2008 http://www. gutenberg. org/files/31/31-h/31-h. htm.

Air France KLM Business Report

Air France KLM Business Report Air France-KLM is an international airline company and a member of the skyteam airline partnership. The company was formed on May 2004, following the merger of Air Frances and KLM Royal Dutch Airlines (KLM), thus creating the worlds largest airline group by earnings and second largest worldwide cargo operator in terms of revenue-tonne kilometers. The company operates under two major networks hubs, Paris-CDG and Amsterdam-Schiphol. The Companys three main businesses are passenger transportation, cargo operations, engineering and maintenance. The company counts more than one hundred thousands employees all over the world. Passenger transports being the major business of the company with more than three hundred destinations worldwide. The majority of the employees are based in France and the Netherlands. Both Air France and KLM continue to operate flights under their distinct brand names as subsidiaries of Air France-KLM. List of Acronyms AF Air France NWA Northwest Airline CSR Corporate Social Response SWOT Strengths, Weaknesses, Opportunities and Threats MRO Maintenance Repair and Overall CDG Charles de Gaulle IT Information Technology E M Engineering and Maintenance IMS Information Management System GDP Domestic Growth Product Table of Contents Executive Summary i List of Acronyms ii CHAPTER 1 Introduction 1 CHAPTER 2 Organisational structure 8 CHAPTER 3 Organisational culture 10 CHAPTER 4 -Leadership and management 12 CHAPTER 5 Teamworking and Mentoring 13 CHAPTER 6 Resourcing and Training 14 CHAPTER 7 Communication skills 15 CHAPTER 8 Performance and Motivation 15 CHAPTER 9 Management systems 17 CHAPTER 10 Management of change 18 CHAPTER 11 Future Directions 19 Conclusion and Recommendations 20 References 21 Appendices 22 CHAPTER 1 Introduction AIR FRANCE KLM AIR FRANCE KLM is the combination of two big airlines such as Air France and KLM. Since their merger in 2004, KLM works closely with Air France within the AIR FRANCE KLM holding company. In terms of financial turnover, AIR FRANCE KLM is the worlds largest airline partnership; it also transports the most passengers and is the worlds second-largest cargo transporter. Air France and KLM carry more than 71 million passengers per year. They operate more than 594 aircraft enabling them to fly to 236 destinations worldwide with 2,500 daily flights. The two airlines world networks can be combined, forming a vast network organized around the two major hubs of Amsterdam-Schiphol and Paris-CDG. The head offices are located at Amstelveen and Paris. Alitalia AIR FRANCE KLM and Alitalia agreed to strengthen their partnership in January 2009 by AIR FRANCE KLM taking a minority stake in Alitalia. The agreement gave AIR FRANCE KLM greater access to the Italian market. SkyTeam Alliance SkyTeam is a global airline alliance which includes AirEuropa, Air France, Alitalia, China Southern Airlines, , Delta Air Lines, Aeroflot, Kenya Airways, KLM, Korean Air (including Northwest Airlines), CSA Czech Airlines, Tarom and Vietnam Airlines, Aeromà ©xico. Air France and KLM are members of the SkyTeam alliance. Income Over the fiscal year 2009-2010 the turnover of Air France-KLM was 20.9 billion euros. Together, the two airlines have over 107.000 employees. For more information on AIRFRANCE KLM Finance, please go to www.airfranceklm-finance.com. Shares The Air France-KLM shares are listed in Amsterdam, Paris and New York. Aim Air France-KLM comprises a holding company which controls two airlines, Air France and KLM, each of which retains its own separate identity and brands. The group is the worlds largest air transport group in terms of revenue, second largest in terms of air traffic (in passenger-km) and cargo (ton freight-km), and third largest in terms of maintenance revenue. Both airlines run their own operations from their respective hubs Paris-Charles de Gaulle and Amsterdam-Schiphol. Passengers Passenger transport is the largest of the groups three core businesses, generating around 80% of its revenues (as of 31 March 2008), with 74.8 million passengers carried. Cargo Cargo was the first fully-integrated commercial activity at Air France-KLM in 2005. Client companies now have a single point of entry, and a full, simplified offering with flights departing from both hubs and benefiting from both networks. Air France-KLM Cargo ranks first worldwide among air freight carriers (excluding integrators). Maintenance The combination of Air France Industries and KLM Engineering Maintenance allows the group to offer a comprehensive range of aircraft maintenance and overhaul services with complementary areas of specialization. Maintaining the two fleets accounts for two-thirds of the groups maintenance operations, further supplemented by maintenance repair and overall (MRO) operations for 150 third-party airlines. Mission and Vision The mission of Air France KLM is to provide its customers a high quality service adaptable to their changing needs. The overall vision is to become the worlds biggest and leading airline company. Company Background Air France Air France founded on 7 October 1933. The background of the company has been striking by a number of milestones, including investing the acquired capital of UTA in early January 1990 and the combination with Air Inter in 1997. Air France and Delta Air Lines joined forces with Aeromà ©xico and Korean Air to launch the Sky Team alliance in June 2000. Air Frances main hub at Paris-Charles de Gaulle is Europes number one in terms of connecting opportunities. KLM Meanwhile KLM was first founded on 7 October 1919 being the oldest airline still operating under its original name. The recently background has been marked by the formation of a joint venture with Northwest Airlines (NWA) in 1989 and its achievement of the investment of Kenya Airways in 1996. KLM has Amsterdam Airport Schiphol as its home base. Air France and KLM Royal Dutch Airlines have become the largest European airline group Since May 2004 but each airline has retained its individual identity, trade name and brand which mean three businesses, two airlines, and one group SWOT Analysis Mullins (2007) explained that, in order to evaluate the nature of the business environment and its strategic capability an organization may undertake a SWOT analysis focuses on Strengths, Weaknesses, Opportunities and Threats facing the organization. STRENGTHS Strengths are those positive aspects or distinctive attributes or competencies which provide a significant market advantage or upon which the organization can build. Against a backdrop of increased Liberalization which serves to intensify competition, the profitable growth strategy plays to the groups strengths, the following are the air France KLM group strengths. A modern fleet the groups chief asset Guaranteeing energy and economic efficiency and greater safety levels, the groups aircraft fleet is its chief asset when it comes to meeting the challenges of sustainable development. The dual Roissy Schiphol hub and a balanced network The Air France and KLM route networks complement each other extremely well. The dual hub concept is central to group strategy and is designed to make the most of this. The benefit of dual brand strategy Air France and KLM took an original approach to the merger, choosing to retain the two brands while developing a unified strategy. Air France and KLM each enjoy strong brand identities and are extremely complementary. Enhanced competitiveness thanks to cost control To maintain its competitiveness, the group launched Challenge 10,designed to save 1.4 billion euros by 2009-10, through a 3% cut in unit costs. The plan is four-pronged: Process optimization and productivity gains; Fleet modernization, which will generate fuel and maintenance cost savings; Purchasing, and optimizing group synergies; External distribution costs. The development of high growth areas The groups ambition is to seize growth opportunities in countries driving global economic growth, mainly Brazil, Russia, India and China. In the years ahead, the Air France-KLM group plans to grow by 4.7% per year in terms of available seat-km on its long-haul network. WEAKNESSES Weaknesses are those negative aspects or deficiencies in the present competencies or resources of the organization, or its image or reputation, which limit its effectiveness and needed to be corrected to minimize their effect. International economic instability Faced with soaring oil prices, international economic instability, and signs of waning demand, air transport has entered a period of great uncertainty. Our Group can count on its strategic assets, the quality of its fuel hedging and its resolute policy of cost control to meet this challenging period of turbulence and low visibility OPPORTUNITIES Opportunities are favorable conditions and usually arise from the nature of changes in the external environment. The organization needs to be sensitive to the problems of business strategy and responsive to changes. Sustained demands In an increasingly global society, the demand for mobility is also increasing. Air transport is a key factor in a countrys economy. Over the last 20 years, air transport has grown twice as quickly as gross domestic product (GDP). In 2008, the rapid development of emerging countries is stimulating growth in Latin America, the Middle East and Asia. This will compensate for the slowdown in the US economy. As for the future, IATA forecasts an increase in global capacity of around 5% per year by 2011. A key contribution to the economy Air transport carries over 2 billion passengers annually. Tons of cargo shipped by air each year represent 35% of the total value of export trade in manufactured goods. By connecting people, businesses and goods around the world, air transport makes an essential contribution to global economic activity. Both directly and as a promoter of growth in other industries. THREATS Threats are the converse of opportunities and refer to unfavorable situations that arise from external developments likely to endanger the operations and effectiveness of the organization. Air France KLM like any other organizations is faced with a number of threats, these includes Increased pressure Growth in European low-cost carriers has been strong for some years and Middle Eastern carriers are planning considerable expansion: Gulf carriers plan 20% seat growth per year for the next three years. This represents stiff competition for European airlines on traffic between Europe and Asia or Australia. Development limited by infrastructures Europe is experiencing air traffic congestion, leading to significant delays, increased costs and CO2 emissions. This is partly a result of the fragmentation of airspace and of the air traffic control process. There is considerable room for improvement. For 10 million flights a year, it is estimated that the actual route flown is 5% longer than ideal. For some routes, such as Amsterdam-Zà ¼rich, it is even 20%. The annual cost of fragmented European skies is estimated at 3.4 billion euros. A sector subject to heavier taxation Air transport is subject to strict regulation, mainly regarding security, safety and infrastructure. The sector is also subject to high charges, among them airport or navigation charges, plus dedicated fees to finance security. Moreover, air transport is the only means of transport to finance soundproofing measures, as it does in numerous European countries. Climate change awareness General awareness of the reality of climate change continued to increase in 2007. This was coupled with local environmental constraints that have always affected air transport activities. Air transport accounts for between 2 and 3% of all man-made CO2 emissions. In Europe, its relative contribution will increase due to growth in traffic and the expected reduction of emissions in other industries. In the past 40 years, the sector has made considerable progress, reducing CO2 emissions per passenger by more than 70%. Summary In spite of its merger Air France KLM is still operating under its identity and brand name with their home bases located at Amsterdam airport Schiphol for KLM and Paris-Charles de Gaulle for Air France. The main core duties of the group are to transport passengers, cargo and engineering and maintenance. As any other organization Air France KLM has the opportunities to grow much bigger and become the first largest airline company in the world. CHAPTER 2 Organisational structure The pattern of relationship between various positions in the organization and among members of the organization is referred as structure. Organization is essentially a group of people with a common objective or goal to archive. The structure can either be formal i.e. documented or informal i.e. unofficial. Mullins (2007) defined, Organization Structure as the division of work among members of the organization, and the co ordination of their activities so they are directed towards the goals and objectives of the organization. It is the relationships among positions in the organization and among members of the organization. It makes possible the application of process of management and creates a framework of order and command through which the activities of the organization can be planned, organized, directed, and controlled. It defines tasks and responsibilities, work role and relationships, and channels of communication. Essentially there are various types of organizational structures depending on the nature of organization, such as centralized, complex, stratified and formalized structures. An effective structure is the one that coordinates various parts of the organization and different work areas. Meanwhile the structure of the organization can either be tall i.e. with a long hierarchical chain of command where the freedom and responsibility of the subordinates is restricted or flat i.e. with a short chain of command, there is more effective between management and workers but employees may have more than one manager. However both of two structures above are highly affected by the number of employees who reports direct to a certain manager that is Span of Control. Hellriegel et al (1998) explained, that span of control refers to the number of employees reporting directly to one manager. When the span of control is broad, relatively few levels exists between the top and bottom of the organization. C onversely when the span of control is narrow, more levels are required for the same number of employees. Although there is no correct number of subordinates that a manager can supervise effectively, the competencies of both the manager and employees, the similarity of tasks being supervised and the extent of rules and operating standards all influence a managers span of control. Consider the Air France and KLM corporate and social responsibility (SCR) organization structure CHAPTER 3 Organisational culture According to Hellriegel et al (1998), the organization itself has an invisible quality a certain style, a character, a way of doing things that may be more powerful than the dictates of any one person or any formal system. Armstrong M (2006) defined, organizational culture as the pattern of values, norms, beliefs, attitudes, and assumptions that may not have circulated but shape the ways in which people behave and get things done. Values refer to what is believed to be important about how people and organizations behave; norms are the unwritten rules of behavior. To understand the soul of the organization requires that we travel below the charts, rule books, machines, and buildings into the underground world of corporate cultures. Indeed there are several ways in which organizational cultures are formed, maintained and changed. Meanwhile there is a very possible relationship between organizational culture and performance, the relationship between organizational culture and ethical b ehavior, the challenge of managing a culturally diverse work force and finally how organizations socialize individuals to their particular cultures. There are several types of organization cultures, these includes labels of baseball team, club, academy and fortress. Organizational culture represents a complex pattern of beliefs, expectations, ideas, values, attitudes and behaviors shared by the members of an organization. More specifically, organizational culture includes routine behaviors, norms, and dominant values held by organization. Essentially the issue of cultural differences and cultural compatibility in mergers between Air France and KLM has gained much attention among the two companies. Since the two companies operate under its brand name and culture, the effects of cultural clashes on the result of a merger and their employees are numerous. Cultural differences may result to poor or low productive behavior among the employees, such as low level of commitment, trust and cooperation between the groups of employees from the two merging companies. Loss of productivity caused by luck of trust and cooperation is particularly frequent in case of top managers. This is because cultural clash is strongest when the contact between the opposing cultures is greatest; and executives is the people involved in the merger from its beginning till its end. This is a very bad sign for companies, since motivation and commitment of the top managers has a major influence on the motivation of other subordinates. Cultural differen ces mainly influence employees of the merging companies, but perceived cultural distance may also influence potential foreign investors and shareholders who may want to avoid direct ownership because of high information costs and the difficulty in transferring management techniques and values. Organization cultural aspects may be beautiful both for the investors, who find the business models of the foreign partner a considerable advantage and for the managers who expect more opportunities for themselves by working for the partner firm, which they perceive to be high prestige worldwide leader firm and which corporate culture better addresses their expectations. In this situation managers are willing to adopt new culture. Whether cultural differences hinder or facilitate the integration process, their meaning is undeniable. Only some of them notice the complexity of the international mergers where not only two different organizational cultures come together, but organizational culture s which are deeply nested in national cultures. Common cultural differences embrace differences in communication styles, planning and decision making practices, negotiation strategies, and management or leadership styles. All of them are shaped by both national and organizational cultures, considering the role managers play in the merger and post-merger integration process, it is at the top management level that national cultural differences play the most important role in the life of merging organizations. That is why Air France KLM before making any decisions and signing any contracts should conduct an in depth cultural audit of the future partner. It is important to realise that cultural distance and cultural differences do not necessarily have to mean troubles. Cultures do not have to be the same; it is sufficient if they are complementary. Consequently, the major advantage of such a cultural due diligence is that it raises awareness of issues that should be managed during the i ntegration process. CHAPTER 4 -Leadership and management As Hellriegel et al (1998), defines leadership as the process whereby a person influences others to achieve a goal, i.e. is a process of creating a vision for others and having the power to translate the vision into reality. The ways in which leaders attempt to influence others depend in part of the power available to them and in part on their competencies. Leaders draw on five sources of power to influence the actions of others: legitimate, reward, coercive, referent and expert. Vision, empowerment, meaning through communication and self understanding are the competencies that help leaders become more effective. Mullins (2007) defined; management is active, not theoretical. It is about changing behavior and making things happen. It is about developing people, working with them, reaching objectives and achieving results. Indeed, all the research into how managers spend their time reveals that they are creatures of the moment, perpetually immersed in the nitty gritty of making things happen. Air France-KLM is now introducing a new combined executive management structure on a functional basis, replacing the separate management structures in Air France and KLM. In place of the Strategic Management Committee, which had supervised the development of Air France and KLM over 2004 to 2007, the business is being managed from 2007 through an Executive Committee whose members has a group level responsibility and can come from either Air France or KLM while retaining their responsibilities at a company level. CHAPTER 5 Teamworking and Mentoring As defined by Katzenbach and Smith (1993) cited in Armstrong M (2006), A team is a small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable. For example, after KLM and Air France merged, management decided to create teams of people from both companies to exchange information about particular topics. à ¢Ã¢â€š ¬Ã¢â‚¬ ¢The most valuable part is the intangible part, teaming up the guy from IT with the guy from marketing, with the network planning guy, who normally dont speak together. CHAPTER 6 Resourcing and Training According to Bratton Gold (2007), human resource planning is the process of systematically forecasting the future demand and supply for employees and the deployment of their skills within the strategic objectives of the organisation. Armstrong M (2006) said, people resourcing is concerned with ensuring that the organization obtains and retains the human capital it needs and employs them productively. It is also about those aspects of employment practice that are concerned with welcoming people to the organization and if there is no alternative, releasing them. It is a key part of human resource management. Mullins (2007) explained that, one of the major areas of human resource management function of particular relevance to the effective management and use of people is training and development. Few would argue against the importance of training as a major influence on the success of the organization. Staffs are crucial, but very expensive resource. In order to sustain economic and ef fective performance it is important to optimize the contribution of employees to the aims and goals of the organization. The purpose of training is to improve knowledge and skills and to change attitudes. It is one of the most important potential motivators which can lead to many possible benefits for both individuals and organization. Since the combination of Air France KLM, each company has kept its own set of policies, especially for Human Resources issues, while developing new common policies in some other areas. Air France-KLM rates as the sector leader on human resources issues and actively addresses all of the challenges relevant to its business Overall, Air France KLMs performance on human resources issues remains stable compared to the last rating. Alongside the environment of the recent merger, severe competition and tough boundaries, the major labour relations issues for the company are to develop employability and staff mobility, essentially through training and proactive social exchange of ideas. Other critical issues for the company entail promoting non discrimination, diversity, and equal opportunities, and safeguarding health and safety in the workplace. CHAPTER 7 Communication skills Cook et al (1997) describes that, communication begins when one person sends a message to another with the intent of evoking a response. The effective communication occurs when the receiver interprets the message exactly as the sender intended. Effective communication is essential for the functioning of any organization. Managers need to transmit orders, and polices, build cooperation and team spirit, and identify problems and their solutions. It is believed that managers have traditionally spent the majority of their time communicating in one form or another. Communication within an organizations may take place through several ways, these includes; meetings, face-to-face discussions, memos, letters, e-mails, reports, etc. Recently, however, more and more employees find that an important part of their work is communication, especially now that service workers outnumber production workers and research as well as production processes emphasize greater collaboration and teamwork among workers in different functional groups. Moreover, a sea change in communication technologies has contributed to the transformation of both work and organizational structure. For these reasons, communication practices and technologies have become more important in all organizations, but they are perhaps most important in knowledge-intensive organizations and sectors and, as such, are of great significance to science organizations and to public sc ience management. The study of organizational communication is not new, but it has only recently achieved some degree of recognition as a field of academic study. It has largely grown in response to the needs and concerns of business. The first communication programs were typically located in speech departments, but most business schools now include organizational communication as a key element of study. The study of organizational communication recognizes that communication in organizations goes far beyond training managers to be effective speakers and to have good interpersonal communication skills. Moreover, it recognizes that all organizations, not just business organizations, have communication needs and challenges. CHAPTER 8 Performance and Motivation Armstrong M (2006) defined; a motive is a reason for doing something. Motivation is concerned with the factors that influence people to behave in certain ways. All organizations are concerned with what should be done to achieve sustained high levels of performance through people. Giving close attention to the individuals can best be motivated through such means as incentives, rewards, leadership and importantly, the work they do and the organization context within which they carry out that work. Essentially motivation can take place in two ways; such as people can motivate themselves (intrinsic motivation) by seeking, finding and carrying out work that satisfies their needs and secondly people can be motivated by management (extrinsic motivation) through such methods as pay, praise, promotion and punishments such as disciplinary action. In terms of career management, AF-KLM has put increased emphasis on developing careers for older employees. Extensive means are put in place to deal with health and safety issues, although key performance indicators are not disclosed on a group-wide basis, but separately for Air France and KLM. Air France KLM is one of the few companies who show transparency on how to deal with atypical working hours. Air France-KLM has an above average performance compared to its sector peers on Business Behaviour issues. The Group scores very well on its product safety and security commitments and has thorough commitments and implementation measures on responsible contractual agreements, making its management of client issues among the best in the sector. The Groups performance in terms of passenger satisfaction has been stable over the past three years. Air France-KLMs approach to suppliers issues (embedded in its Procurement Charter for Sustainable Development) and anticompetitive practices is similarly comprehensive, although AF-KLM faced a minor allegation related to anti-competitive employment legislation. Overall, the Groups performance improved slightly compared to last rating, and remains far above the sector average. CHAPTER 9 Management systems Since both Air France and KLM introduced Integrated Management Systems (IMS), which cover quality, environmental management, and food safety concerns. Air France was awarded comprehensive certification for its IMS. The Air France and KLM maintenance business units use their complementary approaches and their multi-skilled workforces to offer customers a unique, customized portfolio of services, in-line maintenance. The constant dialogue with third-party airlines and the combined experience of Air France and KLM ensure that their maintenance departments have in-depth knowledge of the sector and its needs. Customers are also invited to take part in regular satisfaction surveys. Not only that, also Air France KLM promotes environmental friendly solutions which they promote among customers. CHAPTER 10 Management of change Hellriegel et al (1998) explained, many sectors of the economy, organizations must have the capacity to adapt quickly and effectively in order to survive. To a certain extent all organizations exist in a changing environment are themselves constantly changing. Increasingly organizations that emphasize bureaucratic or mechanistic system are ineffective. Organizations with rigid hierarchies, high degrees of functional specialization, narrow and limited job descriptions, inflexible rules and procedures, and impersonal management cant respond adequately to demands for change. Organizations need designs that are flexible and adaptive. They also need systems that both require and allow greater commitment and use of talent on the part of employees and managers. Organisational change can be difficult and costly. Despite the challenges, many organizations successfully make needed changes. Adaptive, flexible organizations have a competitive advantage over rigid ones. Thus managing change has become a central focus of effective organization worldwide. There are so many pressures for change, these includes global market, the spread of information technology and computer networks and changes in the nature of the workforce employed by organizations. Thereby, we conclude for the organization to exist there must be innovation process to constantly integrate with the new technologies worldwide. Air France KLM has managed to cop with those technological changes at various aspects so as to comply with customer needs, these includes the revolution of electronic ground services. Air France KLM satisfied the demand autonomy and transparency expressed by passengers. The company is extending the use of the current technologies, i.e. mainstreaming electronic ticketing, extending check in at self service kiosk. The spread of e service offers the company genuine opportunities to reduce the cost and improv